July 6, 2022

Bhopal (Madhya Pradesh): Stating a significant flaw within the machine of Dial 100 built-in emergency reaction machine the CAG document which was once tabled within the state meeting on Friday, states a neglected name table was once now not arrange, which was once required, therefore the dep. didn’t act on greater than 80 lakh telephone calls gained yearly, to test if the calls had been clean, prank or irrelevant.

The document says the ACS House agreed that touch must had been established with the caller, in case of name disconnected. as there was once chance that the caller was once now not able to proceed the decision.

The document says, “Within the length 2016-19 as many as 102.9 lakh (telephone) calls had been gained on Dial 100 yearly out of which 20.7 lakh calls had been discovered price motion to be taken. Ultimate 82.2 lakh calls which is 80% of the overall calls had been labeled as clean, prank, irrelevant calls or the calls the place cope with couldn’t be discovered. The dept didn’t evaluate the calls to look if the calls now not discovered suitable to do so on had been in reality such calls which didn’t warrant any motion.”

“Dial 100 had a neglected name table provision which was once meant to ensure the neglected name via first reaction automobile. From anywhere this kind of name was once gained no less than 3 callbacks had been to be made. If the telephone quantity was once discovered switched off or out of community protection are motion was once warranted on such calls. We discovered that neglected name table was once now not arrange right through 2015-2020 and no motion was once taken on neglected or clean calls”, states the document.

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Significantly, as consistent with the document, Presented with the price of greater than Rs 632 crore around the state for 24×7 carrier from November 1,2015, Dial 100 built-in emergency reaction machine (ERS) by means of police didn’t act rapid when referred to as for assist by means of other folks whilst the venture control consultant engaged with price of Rs 72 lakh yearly failed in sure tasks.

The primary reaction automobile (FRV) was once meant to succeed in the spot in city spaces inside of 5 mins and the similar in rural spaces inside of half-hour. Then again, the common reaction time in city spaces was once discovered to be 24 mins and in rural spaces 56 mins.

“We spotted that there was once prolong in reaction even in heinous crime circumstances like rape, try to rape, kidnapping, home violence and so forth. There was once no noticeable development in reaction time in emergency scenarios right through the duration of 2016-19. This prolong made futile the target of the machine”, states the document.

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Printed on: Saturday, March 12, 2022, 11:23 PM IST